Shipping policy
Last Updated: June 2026
At Luxe Crush, we are committed to providing a reliable and transparent shipping experience. Please review our shipping policy carefully to understand our processing times, delivery estimates, and shipping procedures.
Shipping Destinations
Luxe Crush currently ships exclusively within the United States.
We deliver to:
- All 50 U.S. states
- Puerto Rico
- P.O. Boxes
- APO/FPO military addresses
At this time, we do not offer international shipping.
Order Processing Time
All orders are processed within 1 to 3 business days.
Business days are Monday through Friday, excluding major U.S. holidays.
Once your order has been processed, prepared, and packaged, it will be released for shipment.
Please note that orders placed on weekends or holidays will begin processing on the next business day.
Shipping & Transit Time
After your order has been processed, estimated transit time is 5 to 7 business days, depending on your delivery location and carrier operations.
Estimated Delivery Timeline
- Handling Time: 1–3 Business Days
- Transit Time: 5–7 Business Days
- Total Estimated Delivery Time: 6–10 Business Days
Delivery estimates are provided in good faith and may occasionally vary due to weather conditions, carrier delays, peak shipping periods, holidays, or other circumstances beyond our control.
Shipping Charges
We charge a flat shipping fee of $10 per order.
At this time, Luxe Crush does not offer free shipping or free-shipping thresholds.
All applicable shipping charges are displayed during checkout before payment is completed.
Shipping Carriers
To ensure dependable delivery service, we work with trusted shipping partners, including:
- USPS
- UPS
- FedEx
- DHL
The shipping carrier used for your order may vary based on your delivery location, package size, and carrier availability.
Order Tracking
Once your order has been processed and shipped, you will receive an email containing your shipping confirmation and tracking information.
Tracking details are typically provided within 1 to 3 business days after your order is placed.
You may use the tracking number provided to monitor your shipment until delivery.
Order Changes and Cancellations
Orders may be canceled or modified within 24 hours of purchase.
Customers may also request shipping address changes within the same 24-hour period by contacting our support team.
After an order has entered processing or production, cancellation requests or address changes may no longer be possible.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you discover that your shipping address is incorrect, please contact us at support@luxe-crush.com within 24 hours of placing your order.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
Delayed, Lost, or Damaged Packages
If your order is delayed, arrives damaged, is marked as delivered but has not been received, or if you experience any delivery-related issue, please contact our support team immediately.
To assist us in resolving your request efficiently, please email: support@luxe-crush.com
For damaged deliveries, please contact us within 24 hours of delivery and include clear photographs of the damaged item and packaging.
Our team will review your request and work toward an appropriate resolution.
Contact Information
If you have any questions regarding this Shipping Policy or your order, please contact us:
Website: www.luxe-crush.com
Email: support@luxe-crush.com
Phone: +1 (321) 357-4495
Business Address: 5706 E Mockingbird Ln #115-9 Dallas, TX 75206 United States
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)
Thank you for choosing Luxe Crush. We appreciate your trust and are committed to delivering a professional and dependable shopping experience.