FAQ's
General Questions
What is Luxe Crush?
Luxe Crush is a United States-based women’s fashion brand founded in 2021. We specialize in high-quality custom-made fashion products, including bags, shirts, and shoes designed to help women express their personal style with confidence.
Where is Luxe Crush located?
Our business is located at 5706 E Mockingbird Ln #115-9 Dallas, TX 75206 United States
Are your products manufactured by your company?
Yes. All of our products are designed and manufactured through our own operations in the United States, allowing us to maintain high standards of quality and craftsmanship.
Are your products brand new?
Yes. All products sold by Luxe Crush are brand new and custom-made.
Orders & Products
How do I place an order?
Simply browse our collections, add your desired items to your cart, and proceed to our secure checkout to complete your purchase.
Do your products come with a warranty?
Currently, our products do not include a product warranty. However, we stand behind the quality of our products and are always available to assist with any concerns regarding your order.
Can I cancel my order?
Yes. Orders may be canceled within 24 hours of purchase. Once an order has entered processing or production, cancellation requests may no longer be possible.
Shipping & Delivery
Where do you ship?
At this time, Luxe Crush ships exclusively within the United States.
How long does order processing take?
Orders are typically processed within 1 to 3 business days.
How long does delivery take?
Estimated delivery time is generally 5 to 7 business days after processing.
Which shipping carriers do you use?
We work with reputable shipping partners, including:
- USPS
- UPS
- FedEx
- DHL
Carrier selection may vary depending on the delivery location and order requirements.
Do you offer free shipping?
No. We currently charge a flat shipping fee of $10 on all orders.
Will I receive tracking information?
Yes. Once your order has been processed, tracking information will be provided within 1 to 3 business days.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the item meets our return requirements.
Do you offer exchanges?
No. We currently do not offer product exchanges.
How long does it take to receive a refund?
Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.
Are there any non-returnable items?
Yes. The following items are non-returnable:
- Sale items
- Gift items
Payments & Security
What payment methods do you accept?
We accept several secure payment options, including:
- Visa
- Mastercard
- American Express
- Shop Pay
- Google Pay
- Other major secure payment methods available at checkout
Is your checkout secure?
Yes. Our website uses industry-standard security measures and encrypted checkout technology to protect your personal and payment information.
Customer Support
How can I contact Luxe Crush?
You can contact our customer support team through the following channels:
Email: support@luxe-crush.com
Phone: +1 (321) 357-4495
What are your customer service hours?
Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
Saturday – Sunday: Closed
How quickly do you respond to inquiries?
We strive to respond to all customer inquiries within 24 business hours.
Do you provide support before and after purchase?
Yes. We are committed to assisting our customers before, during, and after their purchase to ensure a positive shopping experience.
Promotions & Gift Cards
Do you offer promotions or discounts?
Yes. From time to time, Luxe Crush offers special promotions and discounts. We encourage customers to subscribe to our updates and follow our social media channels for the latest offers.
Do you offer gift cards?
Yes. Gift cards may be available periodically and can be used according to their applicable terms and conditions.
Need Additional Assistance?
If you have questions that are not addressed in this FAQ, please contact our customer support team.
Website: www.luxe-crush.com
Email: support@luxe-crush.com
Phone: +1 (321) 357-4495
Address: 5706 E Mockingbird Ln #115-9, Dallas, TX 75206, United States
We appreciate your trust in Luxe Crush and look forward to serving you.