FAQ's

Welcome to the Luxe Crush Help Center. Find quick answers to our most common questions below. Need personal assistance? Reach out any time via Email, Phone, or Live Chat.

1. What Products Does Luxe Crush Offer?

We specialize in premium women's leather handbags and men's leather belts. Each item is thoughtfully designed for modern style, functionality, and quality.

2. How Can I Choose the Right Handbag?

Consider your lifestyle:

  • Totes for space and versatility
  • Crossbodies for hands-free convenience
  • Clutches for a sleek, elevated look
    Each product page includes detailed specifications. Need help? Contact us for personalized suggestions.

3. What Materials Do You Use?

We use high-quality materials, including:

  • Genuine leather
  • Faux Leather
  • Vegan (cruelty-free) leather
  • Durable, fashion-forward fabrics

Material type is clearly listed on each product page.

4. How Do I Care for My Bag?

  • Leather: Keep away from water/sunlight; use leather conditioner.
  • Vegan Leather: Wipe with a damp cloth.
  • Fabric: Spot clean gently and air dry.
    Always refer to the care instructions on the product page.

5. How Do I Place an Order?

  1. Browse and select your item.
  2. Add it to your cart and proceed to checkout.
  3. Complete your payment.
  4. You’ll receive a confirmation email with order details.

6. What Are Your Shipping Details?

  • Handling Time: 1–2 business days
  • Transit Time: 5–6 business days
  • Estimated Delivery: 6–8 business days total
  • Shipping Fee: Flat rate of $8
  • Carriers: USPS, UPS, DHL Express, or OSM Worldwide (based on your location)

We currently ship within the United States only.

7. How Do I Track My Order?

Once your order ships, we’ll email you a tracking number.
You can also visit our Track Your Order page for real-time updates.

8. My Tracking Info Isn’t Updating — What Should I Do?

If tracking hasn’t updated within 48 hours, please contact us at support@luxe-crush.com and we’ll investigate promptly.

9. Can I Change My Shipping Address After Ordering?

Yes, if your order hasn’t shipped yet. Contact us immediately via Email or Live chat to request a change.

10. Can I Cancel or Modify My Order?

We can cancel or update orders before they are shipped. If your item has already been dispatched, you may request a return after delivery.

11. What’s Your Return & Exchange Policy?

You may return or exchange any item within 30 days of delivery.
Conditions:

  • Item must be unused, in original packaging, and in new condition.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

To start a return, contact us at support@luxe-crush.com or via live chat.

12. What If I Receive a Damaged or Wrong Item?

We sincerely apologize! Please notify us within 7 days of delivery. We’ll quickly arrange a replacement or refund after reviewing the issue.

13. Do You Ship Internationally?

No, we currently only ship within the United States.

14. How Can I Contact Customer Support?

We’re here to help:

  • Email: support@luxe-crush.com
  • Phone: +1 (406) 559-9749
    Available Monday to Friday, 9:00 AM – 5:00 PM
  • Live Chat: Available 24/7 via our website

Business Information

Business Name: Luxe Crush

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Number: +1 (406) 559-9749

Customer Support: 24/7 via Email and Live chat

Business Mail: support@luxe-crush.com

Business Address: 5706 E Mockingbird Ln #115-9, Dallas, TX 75206, United States