FAQ's
Welcome to Luxe Crush! We’re here to make your shopping experience easy and enjoyable. Below you’ll find answers to some of the most common questions our customers ask.
About Luxe Crush?
Luxe Crush is a fashion store that focuses on trendy, high-quality pieces made to inspire confidence. From everyday essentials to statement looks, our collections are designed to bring out your best style.
How long does delivery take?
Once your order is placed, our team carefully packs and ships it within 1–2 business days. Delivery time depends on your chosen shipping method:
- Standard Shipping: 8–11 business days
- Economy Shipping: 7–9 business days
- Express Shipping: 5–7 business days
We try our best to process and deliver your order as quickly as possible. Handling time is usually 1–2 business days. You’ll receive tracking details once your order is shipped.
What payment methods do you accept?
You can pay easily and securely at checkout using all major credit and debit cards, PayPal, or other trusted payment options. Luxe Crush uses SSL encryption and secure gateways to make sure your personal and payment information stays fully protected.
Can I return or exchange a product?
If something doesn’t fit quite right or you’ve simply changed your mind, we accept returns within 30 days of receiving your order. All items must be unused, unworn, and in their original packaging.
To start a return or exchange, just send an email to support@luxe-crush.com with your order details. Our support team will guide you through the quick and simple process.
Product and Sizing?
Each product page includes a detailed size chart to help you find your perfect fit. Most of our items are true to size, but if there’s anything specific you should know, we always mention it in the product description.
If you’re ever unsure, our team is happy to help with personalized sizing advice just reach out before placing your order.
Need Help?
Our support team is always ready to assist. For any questions about your order, sizing, or general inquiries, contact us at support@luxe-crush.com. We aim to reply within 24 to 48 business hours.
Thank you for choosing Luxe Crush your style journey starts here.
Contact & Support Information
If you have any issues, questions, or queries, we are ready to help you. For more information, you can visit our contact us page.
Phone Number: +1 (518) 917-4484
Support Email: support@luxe-crush.com
Address: 5706 E Mockingbird Ln #115-9, Dallas, TX 75206, United States
Support Hours: Monday to Friday: 9:00 AM - 5:00 PM (Central Standard Time, GMT- 06:00)